Glasgow Prestwick Airport has recently held its third annual holiday for individuals with reduced mobility and hidden or non hidden disabilities.
The event offers the Service Users, as well as Support Workers and Charities, an opportunity to visit the airport, experience the passenger journey and have a chance to provide feedback on the airport service levels.
In association with the North Ayrshire Access Panel (NAAP), visitors including Jasper the Guide Dog were met at the airport by members of the passenger assistance team.
Peter Joyce, chairman of the North Ayrshire Access Panel (NAAP), said, “Myself and my colleagues were delighted to accept an invitation to review the accessibility and inclusivity of Prestwick airport. We were very pleased to find many policies already in place to assist those needing additional help to travel. We found all staff were receptive to our ideas for improvement, some for the short-term others for further down the line.”
“We had a great time with the staff and we look forward to continuing this relationship, we will make ourselves available to help them through this process.”
Visitors from the NAAP were provided with a guided tour of the airport, with a big emphasis on how assistance is provided to departing & arriving passengers.
The tour began at the terminal building, with a visit to check-in and the airport’s assistance areas, followed by a simulation by airport staff on how assistance is provided throughout the security search and in the departure lounge.
Not only that, but visitors experienced behind the scenes access to the stair-free boarding Aviramps and Ambulift carriage vehicles as delivered by ground services staff. Finally to finish off the tour, visitors got a chance to see a full run through of the process for how the airport provides assistance to arriving passengers, including a tour of the passport control and baggage-collection areas.
Glasgow Prestwick Airport’s landside operations manager, Jane Thomson, added, “At Glasgow Prestwick Airport we believe that everyone should have access to travel by air and by holding this annual event it helps us understand the specific requirements for those with reduced mobility, hidden and non-hidden disabilities.
“Our host events are an important part of our commitment to ensure we are providing the best levels of customer service possible and the feedback we have received is invaluable in assisting us continually develop our standards, infrastructure and training packages for our staff.”